- October 21, 2020
- Posted by: p mulee
The Co-operative Bank has emerged as the best top bank in Kenya. The bank took the op award during the 2019 Europe, Middle East and Africa (EMEA) Finance Awards.
The EMEA Finance Awards recognize financial institutions which through their client focus and sound leadership, continue to increase profitability, deliver affordable credit to the retail and wholesale markets and support local and transnational corporations do business.
“We are delighted to have been recognised with the prestigious EMEA Finance – African Banking Awards 2019, which vindicates our business model that uniquely combines world-class expertise and capabilities with deep-rooted local experience, enabling us to deliver market-leading solutions to our customers in Kenya,” said James Kaburu of Co-op Bank.
The bank has been on a winning streak, thanks to its Soaring Eagle strategy that has positioned it as the financial institution of choice for millions of Kenyans.
This is the third time Co-op is being awarded by EMEA, having won again in 2018 and 2019.
Co-op Bank continues to receive wide recognition for outstanding performance, especially on practices that address current global concerns including sustainability and financial inclusion, management said in a statement.
It recently bagged the Kenya Bankers Association (KBA) 2019 Sustainable Finance Catalyst Award, which was created to recognize institutions that practice sustainable finance, and have a direct positive impact on the financial sector, the economy, the environment and the society at large.
Co-op bank was also named the best bank in Sustainable Finance in Kenya at the 2019 Energy Management Awards among others.
“As a bank that is predominantly-owned by the 15 million-member Co-operative Movement, we are inclusive by design, which has not only enabled us to deliver shared prosperity today, but also helped us build an awareness and prudence to avoid making decisions that may put future generations in jeopardy,” Group Managing Director & CEO Co-operative Bank, Gideon Muriuki said.
The bank has also emerged as the leading mobile banking services provider, with processing 89 per cent of all customer transactions being conducted through mobile banking, a 24-hour contact centre, ATMs, internet banking and thousands of Co-op Kwa Jirani banking agents.
Co-operative Bank also has a host of other alternative digital banking tools and channels that work just as effectively and conveniently as the physical bank. These banking tools and channels include the Co-op Bank agency banking popularly known as Co-op Kwa Jirani, the Co-op Bank’s Internet Banking platform.